Customer Care - Dallas, Irving, TX

Knowledge, courtesy

Bennie was friendy, professional and helpful. Thank you, Bennie.

My questiona were answered.

She actually listened and I'm grateful

I don't understand why it takes so long to retrieve money from my account ?

I was able to complete my business without any issues

Marquita was pleasant to speak with and answered all of my questions to my satisfaction. Thanks!

My experience with BSI overall has been poor, but Michael has been the only agent who has actually looked at my account and recognized where therr may be discrepancies and advocated for me.

My questions we quickly addressed and resolved

She stuck with me and continued to patiently answer all my questions, which I had a lot. She didn't sound frustrated even if she probably was.