Customer Care - Dallas, Irving, TX

Yoranne ready didn't understand my issue. I called back and got Lorrine and she handled everything perfectly!

Lorrine was fantastic! Very customer service oriented.

the issue was resolve and she was very knowledge about the issue and very pleasue to talk to and very polite.

concerns of accidentally making two payments at one time was handled with knowledge of what went on and the ability to have it corrected without any difficulty.

Desiree was knowledgeable and new the steps needed to resolve my issue. She was very friendly.

She is very, very good.

Outstanding help

Your phones work so poorly. 4x I had to call- got disconnected each time. Not 1 rep called me back. It says I owe late fees from last year. I pay every month. Unhappy people do not pay their bills. I am not sending another payment until this...

He was interested in my question - Agreed to look into the problem.

The phone call was great and finding out PMI is getting removed from our mortgage without an apprasial is nice. I wish we didn't have to call to find this out after we got our letter in the mail. All the letter said was they were shreding the...