Customer Care - Dallas, Irving, TX

Great communication and resolution

Customer Service was very helpful, answered and helped me figure it out.

Completed my issue on 3 Jan 25 when I first contacted BSI. It appears that it is going to end up taking more than a month to receive my $2,446.12 payment. Something other businesses can complete in a few days; Amazon in a couple of hours.

I had a great experience

my problem was fixed in a single short phone call, so thwnk thank you cery very much.

I have been calling in since the 2nd of the month. I made my December payment the 13th of Decemeber before leaving town. For some reason that payment was kicked back. The FIRST and only call I received about that was January 2nd . I immediately...

Desiree's knowledge and professionalism

fastest service and got done in tim.

Brandon was great to talk with and he understood my issue and said he would follow up with an email. I never received any further communication. This has been an ongoing issue with BSI. I have had the same problem for over a year. I have talked...

It took me over 3 attempts to get the payoff information correct.