Customer Care - Dallas, Irving, TX

No one has reached out to solve the issue.

quickly resolved my problem

by Helping me lower my inte rates but instead nothing was done

He was very informative and understanding of the situation. He was also very patient and was very willing and open to help. He was probably the most patient one I have spoken woth from BSI. Normally customer service hasnt been a strong point...

You need to provide more details for customer accounts and more guidance. Everything seems scripted. I know for sure the accounts are not accurate and there are some issues.

She was very receptive to my needs and very supportive and professional!

Thanks for being so sympathetic with me. This last year has been really hard for me. I'm sorry i cried thru half out call.

Called to introduce myself to my assigned representative but Estela picked up my call and updated me with what's going on with my case. Thank you Estela.

Care about your cust not just try to steal their money and their homes.

Overall easy and respectful