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Customer Care - Dallas, Irving, TX

Irving, TX
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5 Star
69%
4 Star
14%
3 Star
7%
2 Star
7%
1 Star
4%
Reviews from Web
  • for
    Alanna Evans
    SFTP
    F
    FREDDIE J
    Posted on March 8th, 2025 03:51 PM
    Alanna attitude and professionalism was outstanding.
  • for
    Bennie Graham
    SFTP
    J
    JOEL B
    Posted on March 8th, 2025 02:20 PM
    Call went as planned, and quickly.
  • for
    ESTELA BARRIOS
    SFTP
    C
    CELINE M
    Posted on March 8th, 2025 01:21 PM
    Great customer service
  • for
    Michael Metts
    SFTP
    J
    JEFFREY L
    Posted on March 8th, 2025 04:51 AM
    Very knowledgeable and friendly person who I dealt with.
    Reply from Michael Metts
    March 8th, 2025 02:03 PM
    Thank you, Jeffrey! I'm really glad to hear that you found our interaction both knowledgeable and friendly. It was a pleasure working with you and assisting with your primary loan needs. If you have any more questions or need further assistance...
    read more
  • for
    Marquita Bailey
    SFTP
    A
    ANDREW H
    Posted on March 7th, 2025 06:04 PM
    Follow thru, do what you said. Don't make every request so difficult to understand
  • for
    Mauricio Garcia
    SFTP
    A
    ANGELICA R
    Posted on March 7th, 2025 05:56 PM
    Great experience.
  • for
    Michael Metts
    SFTP
    L
    LISA C
    Posted on March 7th, 2025 05:56 PM
    evette told me things that was untrue. she misinformed me. she got my hopes up for NOTHING.
    Reply from Michael Metts
    March 8th, 2025 02:05 PM
    Hi Lisa, this is Michael with Customer Care. I'm the agent that assisted you and the review you left negatively affected me. The collections associate does not receive the review... I'm just saying this in case you thought you were rating her....
    read more
  • for
    ERICKA ROBINSON
    SFTP
    W
    WILLIAM L
    Posted on March 7th, 2025 04:25 PM
    Very understandable and courteou.
  • for
    Michael Metts
    SFTP
    B
    BRAELYN G
    Posted on March 7th, 2025 04:01 PM
    Michael was very helpful and friendly. He was able to answer all of my questions. Thank you.
  • for
    Dylan Wyatt
    SFTP
    D
    DANIEL W
    Posted on March 7th, 2025 03:05 PM
    Dylan wasvery helpful and knowledgeable .
  • 5931–5940 of 10623
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

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    Pacific Standard Time (PST)
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    • https://www.bsifinancial.com/licensing.html
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