Customer Care - Dallas, Irving, TX

the way he explained my problem. Being patient with me. He gave me advice on how to solve my taxi problem......gracias Mauricio Garcia.

I had received a letter from my mortgage company that my mortgage loan was recently transferred to BSI effective May 1. A few days before May 1, I contacted customer service at BSI and was told that I would receive a welcome packet with my...

She was knowledgeable and helped easy answer my question.

She was helpful and very professional

Esela was very nice and helpful. She exhibited a positive attitude towards me when speaking to me.

Very knowledgeable and ready to help!

I requested a payoff amount but the document I received looks like a regular statement.

As a new customer, my mortgage was transferred to your company. As of today 12 May 2025 I have yet to hear anything from you. You would think a new customer would not have to hound you to make a payment. This is NOT a good first impression....

The customer service representative was very rude and short towards me. Thumbs down on customer service

THEY ARE SUPPOSED TO BE RESOLVING MY ISSUES