Customer Care - Dallas, Irving, TX

LONG hold time.... but once Dylan was on the call, he was able to quickly assertain my need, and it did not take him long at all to spot the error and come up with a plan.

she wa veryhelpful ,understanding, most of all very patent

Ms. Cruz was professional and patient while helping me process my loan payment.

Kind and very understanding

She communicated very well and got me taken care of very quickly

Being fourth coming with everything, that was before me.

I have called and emailed multiple times to get answers on my escrow issue and everytime I am told I would get a call back or I am transferred and it cuts off. No one ever has answers, no one ever responds to emails, and half the people I've...

She didnt know a good information to provide, I will change my loan to another provider

Tamara is always professional while working with you, that's great.

Overall, Mauricio was very pleasant, professional, and knowledgeable