Customer Care - Dallas, Irving, TX

She was very helpful and went above and beyond in helping me

My questions were answered during one of yhe the most stressful times in my life

When calling in, it feels a if you have to jump through hoops to get a live person. I called in because I was having trouble seeing up an online account. I had called in once before, and that representative just said to wait a few days. That...

Josselyne was the best rep I ever spoke to. Knowledgeable and wasn't just given me surface info

She listened and adressed the reason for the payment problem (numbers transposed)

I did not feel rushed and she was able to help me in a timely manner.

she was very helpful

Very helpful and knowledgeable. Thank you!

I appreciate the reversal of the late fee, however according to Bank of America, the payment was sent well in advance of when late fees would be incurred. My main question remains outstanding; "Why in the year 2025 are paper checks being sent...

No bs........