Customer Care - Dallas, Irving, TX

Very nice and transferred me to correct people. Short wait time.

was great compared to the previous person. I spoke with who didn't even give me her name or a chance to even explain myself. I received a call from your company claiming that I never made my mortgage payment which was false and when I called...

Very pleasant and helpful.

Representative went above and beyond to have my questions answered and gave me reassurance

Thank you resolving

Harriett was very kind!

I had a hard time in accessing my account. Rolando solved my problem. The online experience was not good in I was supposed to get emails to gain access to my BSI account & after several attempts w/ no response I gave up. Luckily, Rolando was...

Thank he was great

Some of the representatives are very rude

I called before and the respresentative did not seem as knowledgeable about the options available for me. However, when I spoke with Lorraine she was patient, understanding, and very knowledgeable about my opinions. She helped me setup a plan....