Customer Care - Dallas, Irving, TX

Desiree was easy to talk to

Quit sending out reminders to do survey,

If the document could have gotten back to me.

I was just advised to wait as she forwarded the issue to the right group and to check the mail this week or next week.

I had issues for weeks and dealt with 5 different people who could not explain , but I finally got to Kevin who answered all of my questions and was super knowledgable. super impressed with his knowledge!

Professional, helped me get to end result, with tips moving forward about my escrow anallysis.

I have no issues with Ericka. Erica was just doing her job and reading from the script you gave her. She was pleasant enough even though I was being rather unpleasant. My main problem is with your IT systems. Your system sends way too many...

Quick, pleasant and knowledgeable. My question about my bi monthly payment was answered and gave me peace my payment wasn't late or canceled as I thought from a notice I received. Let me know details of payment and that my call was recorded....

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not able to properly respond to my question. I did not understand why I had unapplied payments and the answer that I got did not make sense to me.