Customer Care - Dallas, Irving, TX

very helpful

Michael was very professional, listened to my needs, responded with kindness shared advice and didn't make me feel pressured or inconveniencing his time. Thank you Michael

gracias gracias

Michael was kind, helpful and helped me with my concern quickly.

Easy communication and transaction

I put in a letter of dispute for a $250 charge that has no explanation. Been with BSI for 11 years and have never missed a payment yet you posted a deliquency notice on my property and said that it was inspectd witrhout any notice to me or...

I was stressted about my situation and Bennie helped me come up with a plan that should help.

Mr. Graham was the third person that I spoke with about the escrow issue. Im not sure why it has taken so much time to resolve but I am waiting patiently and hope it will get resolved very soon.

know the laws, don't try to cover up your mistakes, don't treat loyal customers like idiots

Josselyne was able to process the information change I requested while explaining in great details how the BSI payment system works. She also made sure she set things up in a way that I will be able to have my payments clear within the right...