Customer Care - Dallas, Irving, TX

The person was very nice. Understood explained and I got the question resolved and I was happy thanks and have a great day.

You created a shortage in our escrow account on your own by doing an analysis after paying our escrow balance to the wrong insurance company. We had to get refunded by our old insurance. We then paid you to cover the balance needed to go to...

Tamara was very professional and helpful.

Ericka listened to and understood my problem and was able to explain my options and assist me in resolving the problem during our call.

Monthly statements

Fine job. Thank you

I don't understand how the escrows was not figure right. You are the one handing it.

Wonderful customer service

Not posting my payment in a timely manner when you had the information several days in advance (letter stating could not find my account) then try to charge me a late fee. very poor business practice in my opinion.

For my request from June 17th to be complied with: Please give me documentation of all that has occurred with my account, so I can file a dispute with the credit agencies. That's what I asked for, and there's been absolutely no follow up.