Customer Care - Dallas, Irving, TX

More thorough and knowledgeable explanation of rate increase and some possible options to resolve or avoid in future

VERY HELPFULL

Quick and efficient with the call

I think we may have had a bad connection which may have hindered communication, but Marquita was hard to understand. She didn't seem invested in helping me with the question I had about my payment- I wasn't satisfied that my question was answered...

Great communication and customer service

Ms Riley was very polite on the phone. However, the issue about which I called is an unusual one, and, each time I've called, customer service has commented "we don't usually do things like this" and then left it to me to figure out what BSI...

Recast calculation in less than one month.

mauricio was a pleasant and kind human. Interacting with him made me happy to pay my loan

She was great after I dealt with someone that did not appear to want to help me.

She was pleasant and answered my questions.