Customer Care - Dallas, Irving, TX

It’s not at all about Roseanna it about how Wesbanco is handling the take over of Premier bank . The people should not have to spend hours trying to figure out why our accounts have been moved and payments have changed. And I got my letter...

The call experience was great, my questions were answered in a polite and professional manner. Thank you!!

Just would have liked to had my problem resolved then

I had sent in the monthly payment but BSI is claiming that they didn't receive it. I use my banks online payment option and have had no issues with this until now. I am told that BSI is no longer accepting electronic checks so my bank is having...

She listens to you and understands

Fast friendly effective

Know your job

Great!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Don't think it was Brandon's fault but I didn't receive paperwork in a timely manner and I think it was wrong. I don't know if it was the bank or yours problem,but not handled very well.

Question was quickly answered and to the point