Customer Care - Dallas, Irving, TX

Our question about transferring from Premier and signing in to BSI was taken care of.

Elizabeth went above and beyond to help me in a complicated time sensitive situation. She explained everything and provided all necessary information required. Thanks to her diligent work I was able to get the proper, quick resolution necessary....

Don't hang up on your customer. Listen to the questions being asked.

Great! Excellent! Service with BSI

recording is way to long

Brandon was probably the most helpful and nicest employee I've spoken with yet. Everyone else there for the most part is rude and they all say something different about the same questions and/or concerns.

The BSI mortgage company is a great company to deal with, I've had good experiences with BSI, it's been a very short time with this company but so far so good.

Took care of issue quickly and accurately! Thank You

He was very polite and answered my questions

Please find my July loan payment that has been either "wired" or "overnighted to you" by WesBanco and apply it to my loan balance.