Customer Care - Dallas, Irving, TX

Question answered quickly

Friendly, knowledgeable, and helpful assistance from the representative!

You could have cared. You took 7 days to get me my payoff, said I kept restarting the request through the app that I had never signed up for or into. No one gave a crap about the fact that my closing was going to be delayed. Also, I dont want...

It has nothing to do with Yoranne. Its the way Wesbanco and BSI are handling the loan process.

Tamara was professional and quickly answered my question.

Theres just been a bunch of technical issues since dealing with bsi.

Estela provided help in a calm and respectful manner, even though I was quite frustrated. I only asked for a call back as she submitted a request to waive the late fee and I would like a call to know if that was approved.

They resolved my cocerns.

Clients should be given the option to make partial payments online and also there just be a separate box if you're trying to pay any fees separate from your payment. It's either all or nothing when making a payment online, which can discourage...

Eased my frustration with bank mortgage switchover and explained bi-weekly benefits and autopay procedures.