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Customer Care - Dallas, Irving, TX
Irving, TX
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for
Marquita Bailey
Put my mind at ease about my payments
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Tamara Riley
Tamara was helpful, professional, and knowledgeable.
for
Michael Metts
Michael was incredibly helpful and went above and beyond in terms of not only helping me with the specific reason that I called for but also identifying and helping to resolve the underlying challenge I was dealing with via a solution I didn't...
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Reply from Michael Metts
October 29th, 2025 11:46 PM
Alexandra, I appreciate your kind words. It's great to know that I was able to assist you effectively and identify additional ways to help. If you have any further questions or need support, please feel free to reach out.
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ESTELA BARRIOS
Estella was professional,knowelable and friendly
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Mauricio Garcia
Very kind and knowledable.
My loan was moved to you for serviceing and you did a very poor job getting it set up and my escrows paid,. Even after your company was givenb the insurance information 2-3 times. A call was needed the day of renewnal to ask for immediate payment....
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for
Desiree Gould
I have called BSI in the past regarding my escrow monies after they took over my Home loan. No one seemed to be able to help me until yesteday when I was lucky enough to speak to Desiree. This was after about a 15 min wait. She answered my...
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for
ERICKA ROBINSON
Please tell Erika to take her blinders off and listen to the customer. I felt like I was talking to a robot.
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ERICKA ROBINSON
Problem was solved and representative was great!
for
Michael Metts
Because of Michael. He was empathetic, caring, and calmed me down, provided a listening ear. Literally never fire that guy.
Reply from Michael Metts
October 29th, 2025 11:47 PM
Thank you for this Namina! Glad I read this one today. I'll have you know I still work here hahaha
3981–3990 of 10605
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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