Customer Care - Dallas, Irving, TX

The staff was very polite and professional doing the call...

Your phone personnel need to learn ENGLISH!!!! IF NOTHING ELSE SPEAK CLEARLY AND STOP RAMBLING. THAT MAKE THE CUSTOMER QUESTION IF THE ISSUE AT HAND IS BEING RESOLVED OR JUST PUSHED LIED TO!!!

I had Just found out my mortgage had been transferred to BSI. I was upset because my payment was due and no idea of how I was going to make it happe. Dylan was very helpful in getting my address corrected so I would start receiving information...

I think with the help of a supervisor that or someone who could actually make an adjustment instead of a standard response by a customer service person, this would have been a much better experience for me. After further investigation looks...

Thank You for your help

The perosn I spoke to could've atleast Pretended to care about my issue at at hand

Estella was friendly, efficient, knowledgeable and handled th issue promptly. She was a pleasure to work with as are all of the people I've dealt with over the years.

Very quick and efficient

Quick qnd efficient

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