Customer Care - Dallas, Irving, TX

Needed to speak to supervisor as my issue has gone on for months with nobody calling back to resolve.

Good experience

I was...rather highly upset...my mortgage was transferred to BSI from my original lender, in no small part because of the perceived difficulty in "setting up my account" with BSI. As such, I flatly refused to set it up myself online.Dylan took...

Thank you

Very nice person to talk with..

N/A No time for explanation thx

Very patient, understood the situation, and resolved the issue.

Great Experience

she was helpful because she answered the phone when you call people back and let a ring for a half a ring that's not customer service when you ignore the request for people to remove themselves from mailings telephone calls, text messages and...

representative was very knowledgeable and helpful and resolved my issue probably accurately.