Customer Care - Dallas, Irving, TX

The representative listened and understood what I needed.

I received honest answers from Roseanna that helped me make decisions about my mortgage. She was excellent and sought expert advice from within BSI whenever she had the slightest doubt about an answer.

I had concerns about my mortgage payment and autopay. The situation was handled quickly and to my satisfaction.

Great service!

cared about my situation and resolving it

Rather not now

I had the same problem the month before and no one had the answer as to why it was happening or could fix it. Brandon jumped on the call and had the knowlege to fix it. Thank you!

Call was handled politely and efficiently.

Rep. was very kind and knowledgable!

She was understlanding, helpful and pleasant. She made me feel like she cared about my situation and wanted to help. THAT means so much. This is stressful situation and she made me feel better.