Customer Care - Dallas, Irving, TX

Desiree did great with the information she could do. The Recast department is who didn't do what they said they would, even if i needed next steps to do with the correct recipients information.

Tamara is great. She was the fourth person that I talked to and everyone else was horrible. Getting good customer service at BSI takes too much work to get it done because most of the people at your office are not interested in helping they...

Very satisfied

Your websiteand system are not user friendly at all. Also,I pay every other week and you hold onto the extra payment toolong before putting it towards my principle.

Dylan knew exactly what I was talking about and put in the request for the appropriate documents quickly.

My underwriting team needed to have a comprehensive call with myself and BSI in order for permission to verify my mortgage account. Mrs. Gould was very accommodating to our needs answering all of underwriting question request. I thank her for...

It was satisfactory. Mauricio was professional and helpful

The operator would not letting me talk and explain my situation she kept cutting me off.

once I get beyond alll the AI and possibly talk to someone, it would be nice if they could be of help

this person was very polite very helpful and very nice .she spoken very clearly where i could unstand what she was saying in very friendly voice tone who was very nice and took take of the issue rightway.