Customer Care - Dallas, Irving, TX

My score of “8” was not due to Haven’s service, but because of my interactions with two previous representatives—one who routed my call and an escrow rep named Dawn. Both were unprofessional and lacked empathy, and Dawn in particular gave me...

The other 3 people we spoke to couldn't figure out how to correct my over payment even though I explained exactly what occurred

All my questions were answered.

They forget to leave there name the ext was wrong

First When a customer asserts the contents of a previous conversation, it is probably best to verify before calling them a liar or wrong. Second, even if you think the customer is wrong, take a moment to actually check

It was hard to get a Customer Service person on the phone

She was kind and knowledgeable made the call personable and answered my questions.

My call was handled fine

All answer

Satisf with my inquiry and she solve my problem