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Customer Care - Dallas, Irving, TX
Irving, TX
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Haven Epps
Haven did a nice job addressing my questions.
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Malyk Davis
Asked if my payment was gonna come out of my old bank account was told no only payment coming out was on December 3rd. Payment did come out of my old account and now I have a payment coming out on the 3rd too. Didn't wanna make a double payment...
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Haven Epps
Haven was professional and knowledgeable
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Michael Metts
Michael was very very understanding and very very helpful with my issue. Best BSI employee that I have dealt with. Everytime I called and he picked up it was always option and solutions.
Reply from Michael Metts
January 22nd, 2026 05:02 PM
Michael, I appreciate your kind words about the service I provided. I'm glad I could assist you by offering options and solutions to your issues. If you have any more questions or need further assistance, feel free to reach out anytime.
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Harriett Mitchell
Harriett took the time to understand my needs and problem. It was the Friday after Thanksgiving so many of the departments were not open. However, I left the call with a solution in the works and knowing BSI cares. Thanks!
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Kevin Smith
Thank you.. A great experience
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Elizabeth T
The agent was patient and did the best she could.
The system being discussed is mis-leading and recourse should be available when false information is given to buyers regarding FHA loans.
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Michael Metts
Michael could be a better LISTENER
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Michael Metts
Michael is a true doer; he listened intently and made a huge difference in my experience. The BSI system has a great deal of trouble with bi-weekly payments and Michael was able to fix a problem that had happened months ago.Not only did Michael...
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Reply from Michael Metts
January 22nd, 2026 05:03 PM
Thank you, Peter, for sharing your experience. I'm glad to have been able to address the bi-weekly payment issue for you and provide clarity on the situation. It's satisfying to know that my approach helped make a positive impact on your experience...
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Haven Epps
Haven answered my questions easily and resolved the issue
2561–2570 of 10545
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Pacific Standard Time (PST)
Licenses
- https://www.bsifinancial.com/licensing.html
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