Customer Care - Dallas, Irving, TX

Ericka said she would call me back with the answer yo my question and I haven't heard from her.

N/A. .

I dont want to do

Good experience

Estela took the time to look specifics on my case, provide tangi information without violating privacy rights about the status of my buyer, to help me beat support my buyer. Estela is not the norm for customer service at BSI, she went above...

Told me why i was robbed

Representative very polite answered all my questions and I was satisfied when I got off the phone.

No one explained why our account was drafted and no one actually knew how the money was going to be returned to our account. One agent referred me to the bank and another one said a check was being sent. This must be the first time this has...

She was very knowledgeable and helped make a plan to resolve escrow issues.

I contacted BSI Financial Services regarding an escrow issue involving my property taxes. During my conversation with Estela Barrios, I explained that I had submitted a request on November 4, 2025, to have my property taxes, homeowner's insurance,...