Customer Care - Dallas, Irving, TX

Your people need to learn and practice empathy.

would like to know why I have to keep calling about this issue when I have not been late and they say it was taken care of while now it's back on my account and then I was told that the late fee was already in my last payment and now it pops...

Answered every question I had.

Good guy thanks

In this current economic situation empathy and sympathy would go a long way in your agent training. If customers reach out to address their financial situation with your agents they should acknowledge them and understand the hard conversation...

Nothing to say

I have had a problem with BSI receiving my check from Bank of America. Erica was able to take a direct payment from me so that I was not late on my payment. She was kind courteous and was able to execute everything efficiently. I have never...

Robert was very helpful and resolved my problem. He was friendly and courteous too

Everything was explained by the agent correctly and having knowledge of what I need to know.

Great Customer Support Experience