Customer Care - Dallas, Irving, TX

Wish i could talk to him every time . Great person and very helpful. He should be the manger somewhere !!!

information was given and Tamara was poliet knowledgeable and helped with what we needed to accomplish

I asked about escrow refund remaining in escrow, instead of receiving a refund. Ericka said that I needed to write a letter and send it to BSI. Ericka did not provide that I could send an email or write a letter. I asked if I could send an...

Bryan was perfectly helpful. BSI's system where I had to talk to three different people to get an answer was not. Having separate people for insurance, escrow, and customer care meant i spent a lot of time listening to your phone tree when...

I think okay is really good I just wish I could have kept my payment from hitting my bank and having it sent back I didn't want that to happen but there was nothing I could do about it cuz I needed three working days and there was nothing anybody...

Harriett was great, Very pleased

All my questions were answered and I felt as if Alanna humanized me in her tone and how she responded to my inquiry.

Estela was very knowledgeable and understanding explaining our question.

Ms. Harriett was very personable, and caring enough to assist me as I made my 2nd payment on a plan due to my Mother's death and extra college expenses for my Son. I appreciate the fact that she understood life, and was extremely kind. I would...

I called regarding insurance questions, she neither answered or was able to transfer me. I had to call