Customer Care - Dallas, Irving, TX

it was good

Brandon was very helpful and professional.

Very kind easy to talk to very helpful

Harriett was great she made me laugh and looked into my overpayment in my escrow stated it would take a week to be resolved so overall I was happy

The only thing that made it great was Ms.Ursala she used LAST, she listen, apologizing, satisfied and thank also said will contact me with more information about my account. I am still waiting.

Knew my request needs

She was very nice and professional on the call! And it was a quick call which I appreciate greatly.

Because I love to be frustrated by an AI that can't answer my question and refuses to let me talk to a representative without asking it the question first. I know whether or not I need to talk to a real person. Honestly the difficulty in talking...

Ursula was very helpful!

Very helpful and nice