Customer Care - Dallas, Irving, TX

Harriett was very sweet and helpful. I had a very enjoyable time on the phone with her. Definitely made me feel much more secure and helped in the situation we needed to resolve.

It is hard to get to a person. The wait is fairly long. She could not explain why I was being charged additional escrow when I have a positive escrow balance.

Harriet was courteous and helpful

No assistance provided and not helpful

Not much information. The information I did get was totally opposite from the information I got on a previous call to customer service. I need help and I don't have a clear answer on my issue. This person was not very pleasant so I just told...

Rep was so friendly and understanding. What a wonderful person

Nothing.... Dylan was nice and extremely helpfu.

Alanna was able to help me make my payment since the online portal was not working.

I made a duplicate mortgage payment. When I called to have it cancelled/reversed, they said that was not possible

Desiree is a very kind and professional person. I really enjoyed talking to her. She's definitely a 5 star employee. Thank you Desiree, I hope we get to connect again some time soon!!