Customer Care - Dallas, Irving, TX

Very nice and professional experience.

Her voice sounded like she was far away it looks like she didn't have on her headset. Her voice is very crackly and very unpleasant. She was not knowledgeable about payments.

After multiple calls. I believe we are fixing the issue so Its good.

Mr. Brooks has amazing customer service! He was professional and knowledgeable. My questions were answered and my issue was resolved quickly.

Estela did a great job confirming concerns and clearly explained ecrow account changes.

This was the second time in the history of my loan that I actually talked to someone who actually helped me with the issue I was having with BSI. Robert DID NOT try to BS me or talk over me or follow a script about my issue. He listened and...

Helped me quickly

The customer service was great

easy communication and to the point

I want to thank Estela for looking into the misuse at hand. She went over and beyond to help me out.