Customer Care - Dallas, Irving, TX

The reason I called was resolved during the

Ericka was very helpfu. Thank you

I change our Monthly payment amount for the purpose of early payOff. She made that change which was great. However I wanted to know when it would be paid off based on new payment and she could not calculate that. She was nice and professional...

First person in your company to give clear feedback and actually listen to my problem. Have talked or emailed company numerous times asking for payoff amount (since May 28th) and still haven't gotten an answer. Everything super secret. Just...

Bel able to explain, in as few words as possible, why my payment is going up but on the bill sent to my house it says it went down. We can start there . . .

Harriett totally understand my concerns, and helped me resolve the issue on my account.

All questions were addressed and answered.

I dont don't like when i call and it feels like talking to a collection agency . When I call and it has to be verified that my account is in good standing before i can even address the reason I'm calling

Without me getting multiple times transfered to a different person

Dylan was awesome. Recognized and understood my issue, and quickly remedied the situation. He clearly communicated what would happen moving forward and how soon I could expect to see changes. Everything about this call with Dylan exceeded expectations....