Customer Care - Dallas, Irving, TX

Was able to clear up escrow shortage

Quick, easy and very professional

Did not spend a long time on hold got a live person to talk to to fix my problem

I was very pleased and satisfied.

Very easy, stress free, straight to the point call

Very down to earth, though I was in the bed situation, she sympathize with me and I feel comfortable talking to her. She answered all the questions and even got me the documents that I needed to emailed to

Harriett was great handling my payment and getting my account caught up without any negativity

Have the ability to cancel and erroneously made payment.

good service

She took my escrow money told me that a check would be sent to me after the next analysis was preformed She didn't say when that would be. I Was hoping that being my home insurance cost went down that my monthly payment would reducePlease advise,...