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9:00 AM to 5:00 PM
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G
George R
Posted on February 22nd, 2024 06:12 PM
She was excellent and knew exactly what I needed
Reply from Shawna Rice
February 24th, 2024 05:24 PM
It was great working with you. Thanks again for putting your trust in us.
R
Rachel M
Posted on February 17th, 2024 09:24 PM
Because she's kind, communicative and efficient
Reply from Shawna Rice
February 20th, 2024 02:58 PM
Thank you Rachel, you made it easy being so helpful to get this loan done for you! Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
4.5
SFTP
J
Jerome B
Posted on February 12th, 2024 01:02 AM
Fast and efficient, communication was spot on and timely.
Reply from Dave Frey
February 12th, 2024 03:15 PM
I'm thrilled to hear that you found our process to be fast and efficient, Jerome. Your feedback about our communication is greatly appreciated as we strive to keep our clients well-informed throughout the entire process. Your satisfaction is...
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K
Kimberly L
Posted on January 24th, 2024 03:19 PM
Shawna always makes thing easy, she responds quickly when we have question and is always very nice on the phone.
Reply from Shawna Rice
January 26th, 2024 03:21 PM
It was great working with you. Thanks again for putting your trust in us.
R
Rosann M
Posted on January 21st, 2024 06:12 PM
I have been a member with Westerra Credit Union previously Denver Public Schools Credit Union for 47 years. I have always had excellent experiences with all my financial needs. Thank you for always being there!
Reply from Shawna Rice
January 23rd, 2024 06:12 PM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
T
Trudy A
Posted on January 11th, 2024 08:23 PM
Shawna was very helpful in providing speedy responses to questions and ensuring that we were able to follow our quick schedule.
Reply from Shawna Rice
January 11th, 2024 10:42 PM
Thank you, Trudy it was a great pleasure being a part of you loan closing!!
L
LaVerne H
Posted on January 9th, 2024 03:15 AM
Personal commitment. She made us feel like family Shawna’s personality is top level…
Reply from Shawna Rice
January 11th, 2024 03:18 AM
Thank you for the 5-Star review. If you need anything, feel free to give us a call.
5.0
SFTP
K
Kathryn D
Posted on November 25th, 2023 08:53 PM
It took much longer than expected. It should have been simple and straightforward, however, the under writers kept requesting more and more information and once received they kept giving conflicting reasoning. They didn't seem to know what...
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Reply from Dave Frey
November 27th, 2023 03:38 PM
I really appreciate your honest feedback, Kathryn. I'm sorry to hear that the process was not as smooth and efficient as it should have been. At Westerra Credit Union, we are always working to improve our services and your feedback is invaluable....
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A
Ashley C
Posted on November 15th, 2023 03:20 PM
Charmaine was always pleasant and had good options for me to choose
Reply from Charmaine Booth
November 17th, 2023 03:21 PM
Helping great customers like you is why I'm in this business. Thank you so much for your business and great feedback.
J
Juanita M
Posted on November 13th, 2023 03:06 AM
Shawnas availability was unmatched. If she missed a call she called me right back. Very quick responses as well.
Reply from Shawna Rice
November 15th, 2023 03:07 AM
Thank you for your response. If there is anything we can do to improve our offering, please let us know.
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