Ruoff Mortgage - Columbia City, IN
Columbia City, IN
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
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Business Hours
Wed
9 AM to 5 PM(Open now)
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Thea Druley, Ruoff Mortgage has received a review with 5 star rating from Sabrina S
Reply from Owner
November 26th, 2024 03:00 PM
Thank you, Sabrina, for your 5-star rating! It's wonderful to hear that you had a great experience. If you have any further needs or questions, feel free to reach out. We always aim to provide top-tier service. Thanks again for choosing Ruoff...
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Thea was really wonderful and timely with answering all of our questions because we were first time home buyers. She kept us informed with all of the requirements and worked around our busy schedule. She was great to work with.
Reply from Thea Druley
September 11th, 2024 03:46 PM
So glad to hear that you had a positive experience, Sabrina! As a first-time homebuyer, I understand that the process can feel overwhelming and I'm delighted that I could help make it a little easier for you. Your feedback means a lot to me...
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Thea was super knowledgeable and quick to answer our questions! We would absolutely recommend.
Reply from Thea Druley
September 14th, 2024 03:04 PM
I'm thrilled to hear that you were satisfied with the service provided! Your recommendation means a lot. It was my pleasure to assist you, makennasue1104. Knowledge and promptness are qualities I strive to maintain, and I'm glad that they were...
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Thea was extremely professional, approachable, friendly and knowledgeable!! Definitely enjoyed the experience
Reply from Thea Druley
September 13th, 2024 07:39 PM
Thank you so much, Robert, for your kind words and the 5-star rating. I'm thrilled to hear that you found our interaction to be informative and enjoyable. Your satisfaction is my top priority, and I'm glad I could provide a positive experience....
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It was first time experience for me that long and kinda stressful but they did their best to try to relieve my stress.
Reply from Thea Druley
October 10th, 2024 11:06 PM
Joseph, thank you for your honest feedback! It's understandable that the mortgage process can be a bit long and stressful especially for first-timers. Our main goal at Ruoff Mortgage is to make this journey as smooth and stress-free as possible...
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Thea Druley, Ruoff Mortgage has received a review with 5 star rating from Roni S
Reply from Owner
November 26th, 2024 03:01 PM
Roni, thank you so much for the stellar 5-star rating you gave me and Ruoff Mortgage. I'm glad to hear that you were satisfied with our services. If you have any further needs or questions, don't hesitate to reach out. Here's to your successful...
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Our loan officer communicated well
Loan butler was easy to use
Only complaint is some documents were requested in duplicate between my husband and I
Reply from Thea Druley, Ruoff Mortgage
October 10th, 2024 11:03 PM
Thank you, Veronica, for your positive review and the 5-star rating. It is not often I run into a client who knows how and how often they want to be communicated with. It was nice knowing this from day one. This knowledge made the process easier...
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Laura makes this process seem less and works hard to have a great customer experience.
Reply from Laura Ritchie, Ruoff Mortgage
November 20th, 2024 05:57 PM
I'm thrilled to hear that you had a great experience, Christine! Ensuring the process is smooth and stress-free for clients like you is always my top priority at Ruoff Mortgage. Your feedback means a lot and motivates me to work even harder....
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Laura was not only helpful during my loan process, but she was flexible with call times, understanding of life things, and very informative with the whole process. I appreciate the work she put in to make our first time home buying fly by with...
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Reply from Laura Ritchie, Ruoff Mortgage
August 26th, 2024 09:01 PM
Thank you so much!! I appreciate you taking the time to write a review. Hope things are going well with your move!
Laura Ritchie, Ruoff Mortgage has received a review with 5 star rating from Chaylea S
Reply from Owner
February 6th, 2025 12:23 PM
I'm really glad to hear about your positive experience, Eric! I strive to make the loan process as smooth and quick as possible for my clients. It's particularly rewarding to know that you felt the service was worth 10 stars! Looking forward...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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