Waterstone Mortgage - Christiansburg, VA
Christiansburg, VA
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
Location & Business Hours
Business Hours
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
Fri
9 AM to 5 PM
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Reviews from Web
Mike was available for every question and concern with confidence and knowledge for me and my client.
Reply from Mike Haeffner
July 9th, 2026 08:48 PM
Thank you, Mary! I always appreciate the trust you place in me when working with your clients!
Mike was awesome and ALWAYS available to chat whenever we had questions.
Reply from Mike Haeffner
July 9th, 2026 08:48 PM
It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...
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Mike was always available when we had questions and was super knowledgeable and reassuring. He went the extra mile for us!
Reply from Mike Haeffner
July 9th, 2026 08:48 PM
We are happy you had a great experience with New American Funding. Please keep us in mind for any further home financing needs.
This was a very long process for our family due to a few unexpected events along the way. With that said, Brittani was amazing every step of the way and made us feel at ease with any questions or concerns!
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Reply from Brittani Ratcliffe
November 25th, 2025 03:08 PM
I appreciate your feedback, Malorie. Navigating unexpected events can certainly make the process feel long, and I'm glad I could provide support and ease during that time. It's important to me that you felt comfortable reaching out with any...
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Responsive, knowledgable, plus a nice guy. Kudos for a job well done!
Reply from Mike Haeffner
July 9th, 2026 08:48 PM
Thank you, Roben! Loved working with you and hope we can do it again soon!
for
Cathy was available even after normal business hours to answer all our questions no matter how trivial they might have been. She kept us informed every step of the way
Reply from Cathy Bishop
August 6th, 2026 06:29 PM
Thank you for taking the time to share this! I know how many questions come up during the process, and I’m glad I could be there whenever you and Kiersten needed me. It was an honor to guide you through each step—please reach out anytime!
Mike is more than just a loan officer and finance guy, he takes his clients under his wing and really, truly cares. I never worry with Mike at the helm, the level of trust is 10,000/10 and I know he will take care of us. He has our best interest...
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Reply from Mike Haeffner
July 9th, 2026 08:48 PM
Thank you for your time to submit a review. New American Funding loves to hear our customers enjoy what we do. Please let us know if we can be of further assistance.
Very fast process
Reply from Brittani Ratcliffe
November 20th, 2025 04:51 PM
I’m glad the process was quick for you, Michael. If there’s anything else you need or if you have questions in the future, please feel free to reach out.
Brittani was very professional and knowledgeable when answering any questions we had. Highly recommend!
Reply from Brittani Ratcliffe
November 19th, 2025 04:59 PM
I'm grateful for your recommendation, Justin. It's great to hear that you found my approach professional and my answers helpful. Thank you for sharing your experience!
Wonderful
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Eastern Standard Time (EST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions