Brighton, MI
A Higher Standard of Lending
Brighton, MI
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Contact Info
Point of Contact:
Jennifer Coppola
Location & Business Hours
Business Hours
Tues
8:30 AM to 5 PM
Wed
8:30 AM to 5 PM
Thu
8:30 AM to 5 PM
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Reviews from Web
I loved the online application that allowed us to see what step we were on the entire way. The team was very helpful and a joy to work with!!
Reply from Jennifer Coppola
November 3rd, 2025 08:04 PM
It's wonderful to hear that the online application feature was useful for you, Kelly. The ability to keep track of the process can make a big difference, and I'm glad it contributed positively to your experience. If there's anything more I...
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Jennifer and her team made things incredibly easy for me. They were very responsive on and questions I had. I wouldn't hesitate to recommend them in the future.
Reply from Jennifer Coppola
October 30th, 2025 01:48 PM
I'm glad to hear that the process was smooth and that you found us responsive to your questions, Christina. Your recommendation is much appreciated, and I'm here for any further assistance you might need down the road.
Jennifer and her team were wonderful to work with on our recent refinance. She was always available when we had questions and very patient navigatng us through the process. We would highly recommend her and her team to anyone.
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Reply from Jennifer Coppola
October 27th, 2025 04:08 PM
I appreciate your kind words about my team and me, Susan. Being available and patient during your refinancing process was my pleasure, and I'm glad it made a difference for you. Your recommendation means a lot, and if you ever need further...
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Jennifer was very professional and kind, she was patient answering our questions. We could tell that she cared about us and was working to get us the best possible outcome.
Reply from Jennifer Coppola
October 24th, 2025 03:07 PM
It's wonderful to know that my professionalism and patience positively impacted your experience. Ensuring the best possible outcome for you is always a priority. If any more questions come up in the future or if there's anything else I can...
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Chris was very accessible, friendly and knowledgeable throughout the process. I was representing a first time home buyer and I was glad that Chris was his lender of choice. Highly recommend!
Reply from Christian Niendorf
October 20th, 2025 01:12 PM
Thanks for your recommendation, Jeff. I'm pleased to hear that you and the first-time home buyer felt well-supported during the process. Accessibility and friendliness are key to ensuring a smooth experience, and I’m glad these aspects resonated...
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Jennifer was communicative, prompt, professional , and an overall delight to work with!! What a FABULOUS experience, thank you!
Reply from Jennifer Coppola
October 20th, 2025 07:55 PM
I'm pleased to hear that you had such a positive experience. Being communicative and prompt is important to me, and I'm glad it contributed to your process. Thank you for your kind words. If you ever have any more needs or questions, I'm here...
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Jennifer and her staff assissted me in the process especially when navigating a mortgage is so different than when I did it almost 50 years ago. I appreciated their expertise and knowledge when addressing my needs and questions.
Reply from Jennifer Coppola
October 13th, 2025 02:18 PM
I appreciate you sharing your experience with the mortgage process. Navigating these changes over time can indeed be challenging, and I'm glad I could assist you with my expertise to help meet your needs and answer your questions. If you require...
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very responsive and made the experience easy .
Reply from Jennifer Coppola
October 13th, 2025 07:06 PM
I'm glad to hear that you found the experience easy and that responsiveness helped along the way. If you have any more questions or need assistance in the future, feel free to reach out. Thank you for your feedback.
Chris is willing to help in anyway possible, from running numbers on houses to explaining the whole loan process! Great
Reply from Christian Niendorf
October 9th, 2025 03:39 PM
Thank you, Alex, for sharing your thoughts. It's important to me that you felt supported throughout the loan process and when exploring different options. I'm glad I could assist with running numbers and providing clarity on the various steps...
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Dave is great! He is kind, communicative and patient. Dave guided my wife and I through buying our first home, and answered any all questions that came up. Would definitely recommend!
Reply from Dave Saylor
October 8th, 2025 03:25 PM
I'm glad to hear that your home buying experience went smoothly, Coltin. It was my pleasure to help guide you and your wife through purchasing your first home. Answering questions and ensuring clarity throughout the process is something I take...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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