New American Funding - Austin, TX

Austin, TX

4.82

(2,336)

Mortgage

Mortgage Loan Officer

Contact Info

(512) 256-8290

Austin, TX

https://www.newamericanfunding.com/branches/Austin

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4.82

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Experience.com

4.81

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5.0

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4.87

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Make sure your loan consultants give out accurate loan information. I asked multiple times verbally and in writing if there was a way to have the payment pulled weekly and he assured me there was and the apparently isn't.

Reply from Gregory Martinez

March 10th, 2026 04:00 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Happy to make it through the process.

Reply from Gregory Martinez

March 9th, 2026 08:19 PM

I appreciate you sharing your thoughts, Marcel. It's good to hear you made it through the process. If there are any aspects you'd like to discuss further or anything else you need help with, feel free to reach out.

better communication I had to follow up myself on a few issues I have worked with Gregory previously and he is great

Reply from Gregory Martinez

March 9th, 2026 07:22 PM

I appreciate your feedback, Theresa. I understand the importance of clear communication and acknowledge your concern about having to follow up on a few issues. Your continued trust in working with me means a lot, and I'm committed to improving...

Great to work with!

Reply from Gregory Martinez

March 9th, 2026 07:04 PM

I appreciate your feedback, Gregory. It's rewarding to know you found it great to work with me. If you have any more needs or questions in the future, please don't hesitate to get in touch.

Changed closing date to many times sometimes communication was a little difficult. But all in all everything was good and I would suggest your company and your people to anyone.

Reply from Gregory Martinez

March 9th, 2026 05:15 PM

I'm grateful for your honest feedback, Richard. I understand that the changes in the closing date and communication challenges could have been frustrating. It's important to me that I improve in these areas. I'm pleased to hear that overall...

Everythign was well laid out and when I had questions, I received timely answers.

Reply from Gregory Martinez

March 9th, 2026 01:17 PM

James, I'm glad to hear that you found everything clear and were satisfied with the responses to your questions. Your feedback is important to me, and I appreciate you taking the time to share it. If there's anything else I can assist with,...

Very patient, informative, and professional!

Reply from Gregory Martinez

March 9th, 2026 05:54 PM

Thank you for your kind words, Donnell. I'm pleased to know that you found me patient, informative, and professional during our interactions. If there's anything more you need or other questions come up, I'm here to assist.

Kevin provides great customer service, goes the extra mile to get the job done. I remain very impressed with his ability to accomplish tasks that at times seem impossible. We are grateful for his involvement in our mortgage process.

Reply from Kevin Ortiz Argueta

March 6th, 2026 03:46 PM

Thank you for your kind words, Christina. I'm glad to hear that you were impressed with the service and that I could make a positive impact on your mortgage process. It was a pleasure to assist you. If there's anything further I can do, please...

consist information,, answers all questions, process was quick

Reply from Megan Hyder

March 3rd, 2026 04:07 PM

Sara, I'm pleased to know that the information I provided was clear and that I could answer all your questions efficiently. Speeding up the process for you is always a priority. If you ever have more questions or need further assistance, feel...

Straight forward process that proceeded smoothly and in a timely manner

Reply from Megan Hyder

February 10th, 2026 08:34 PM

Jilene, it's great to know that the process went smoothly and on schedule for you. Ensuring a straightforward experience is always my goal. If you have any further needs or questions, please don't hesitate to reach out.

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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