New American Funding - Austin, TX

Austin, TX

4.82

(2,336)

Mortgage

Mortgage Loan Officer

Contact Info

(512) 256-8290

Austin, TX

https://www.newamericanfunding.com/branches/Austin

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4.82

(2,336)

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Experience.com

4.81

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5.0

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4.87

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Courtesy, genuine and frank. Professional. On time. realistic. Honest.

Reply from New American Funding - Nic Keep

March 11th, 2026 03:12 PM

It's great to see your positive review, Alwyn. I really appreciate your kind words about the courtesy and professionalism you experienced. Being genuine and honest is something I strive for, so it's rewarding to hear that it resonated with...

Information was timely and accurate and definately made up for previous bad experience

Reply from Gregory Martinez

March 20th, 2026 02:55 PM

Thank you for sharing your thoughts, Adeniyi. I'm pleased to know that the timely and accurate information helped improve upon your past experience. If there's anything else I can do to assist you further, please feel free to reach out.

We appreciated all the thorough communication and follow up. Gregory and Diamond were both very friendly and knowledgable about the process.

Reply from Gregory Martinez

March 16th, 2026 06:21 PM

Courtney, thank you for your kind words. I'm glad to hear that the communication and follow-up met your expectations, and it's great to know that both Diamond and I could contribute positively to your experience. If there's anything else I...

Very short answers and the one lady didn't know what she was talking about half the time. Had me confused

Reply from Gregory Martinez

March 16th, 2026 02:27 PM

Thanks for sharing your experience, Stacey. I apologize for any confusion and for any shortfalls in communication you encountered. It's important to me that all information is clear and accurate. If you'd like to discuss this further or if...

Greg needs to review and pay attention.

Reply from Gregory Martinez

March 16th, 2026 08:21 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Megan is GREAT!! She made it easy and seamless!! Ive I've worked with Megan for a couple of years and she has helped us so much!! She truely cares about her clients

Reply from Megan Hyder

March 13th, 2026 03:49 PM

Kimberly, I'm grateful for your kind words and the trust you've placed in me over the years. Knowing that I've made things easy and seamless for you is rewarding. I genuinely care about providing the best support to all my clients. If there's...

Great communication and follow up they really found the way to understand my needs and fulfilling them

Reply from Gregory Martinez

March 13th, 2026 03:26 PM

I'm grateful for your feedback, Javier. It's important to me to understand and meet your needs effectively, and your note about the communication and follow-up makes me appreciate the opportunity to work with you even more. If there’s anything...

Everyone was professional and great to work with.

Reply from Gregory Martinez

March 10th, 2026 07:18 PM

I'm glad you found the team professional and great to work with, Robert. If you ever have any questions or need assistance in the future, I'm here to help.

Very Good communication

Reply from Gregory Martinez

March 10th, 2026 04:23 PM

I'm pleased to hear that you found the communication very good, Robert. If there's anything more I can do to assist you or improve your experience, please feel free to contact me.

The communication throughout the entire process was great. The use of online services also made the loan flow with ease. Thanks so much for helping us with our situation.

Reply from Gregory Martinez

March 10th, 2026 04:08 PM

Thank you, Shawn, for sharing your positive experience. I'm glad to hear that the communication and online services helped make the process smooth for you. If there's anything more I can do for you in the future, don't hesitate to let me know....

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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