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New American Funding - Austin, TX, Austin, TX

Austin, TX

4.81

(2,337)

Mortgage

Mortgage Loan Officer

Contact Info

(512) 256-8290

Austin, TX

https://www.newamericanfunding.com/branches/Austin

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4.81

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Greg was very focused on advising me and getting my loan to the point of handing me off to Tammy. Tammy was very thorough and had my loan ready to close very quickly. She told me what she needed I got the information to her and we were done....

Greg & Paulina made the whole process so easy.

. didn't explain things very well. They didn't take the time to communicate with you. They communicated with you on their time not when you had a question and they would communicate it like weird hours 2 AM 11 o'clock at night. You know they...

Reply from Gregory Martinez

August 11th, 2026 02:07 PM

We sincerely apologize that your loan experience with our company was anything less than satisfactory. Please contact our Customer Service ~~*********************~~ as we would like to address your concerns.

Very informative, quick to respond, very professional

Reply from Gregory Martinez

August 10th, 2026 04:16 PM

Kathleen, I'm pleased to know you found my service informative and professional. If you have any further questions or need assistance, please feel free to contact me.

Greg did not listen. I told him from the very first contact that not using my Title Company was a deal breaker. He constantly looked over that. I had to reach out on multiple occasions to find out where we were in the process. I would not recommend...

Reply from Gregory Martinez

July 27th, 2026 05:41 PM

Working with Mr. Martinez was great! He was very informative and easy to communicate with.

Reply from Gregory Martinez

July 27th, 2026 02:57 PM

Robert, I'm glad to hear that you found our communication easy and informative. If you have any more questions or need further assistance, feel free to reach out to me.

great communication with Jacqueline and Greg

Reply from Gregory Martinez

July 27th, 2026 02:23 PM

William, I'm grateful for your kind words about the communication with Jacqueline and me. If there's anything more you need or any questions you have, please don't hesitate to reach out.

Alot of step backs... but good.

Reply from Gregory Martinez

July 20th, 2026 08:51 PM

Silvia, I appreciate your patience despite the setbacks. I'm glad to hear that things turned out well in the end. If there's anything more I can do to assist you, please let me know.

Just the overall work that everyone did to help get my loan completed in a timely manor.

Reply from Gregory Martinez

July 16th, 2026 01:27 PM

Thomas, I'm pleased to hear that the team's efforts helped complete your loan in a timely manner. If you have any other questions or need further assistance, feel free to reach out to me.

Their professionalism, patience, and dedication made what could have been a stressful experience much easier. I truly appreciated their commitment to providing excellent customer service and going the extra mile to help me achieve my goals.

Reply from New American Funding - Nic Keep

July 3rd, 2026 05:28 PM

Thank you for your kind words, Allen. I'm grateful to know that my professionalism and dedication helped make the experience smoother for you. It's always my goal to provide excellent customer service and support you in achieving your goals....

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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