New American Funding - Austin, TX

Austin, TX

4.82

(2,336)

Mortgage

Mortgage Loan Officer

Contact Info

(512) 256-8290

Austin, TX

https://www.newamericanfunding.com/branches/Austin

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4.82

(2,336)

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Experience.com

4.81

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Zillow

5.0

(9)

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4.87

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Jose was very attentive, answered all my questions, and was very knowledgable.

Reply from Jose Valles

October 14th, 2023 02:31 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

From the beginning 2 years ago when we first started home searching, Ray Montanez was the first person we spoke with Via phone. He was very informed and communicated very well with us on what the loans entail and how the process is started...

Reply from Michelle Lester

October 14th, 2023 02:22 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

There were a lot of variables that I didn’t understand. I started with a good warm and fuzzy thinking I had a pre approval and then that was then told to me after asking multiple times for the pre approval that I didn’t get it. I’ve had my...

Reply from Cari Rubio

October 13th, 2023 03:56 PM

Thank you for your time to leave a review regarding your experience with New American Funding. Should you require any further assistance or information, please let us know.

made everything easy

Reply from Kevin Ortiz Argueta

October 3rd, 2023 01:32 PM

I appreciate your kind words and the perfect rating, Janine! I'm thrilled to know that I was able to make the process easy for you. This is what we strive for at New American Funding. Don't hesitate to reach out if you need anything in future....

Nic was the best. We really liked his quick response and knowledge. We have already referred family members and requested him. Misty Miley on the other hand, seemed unprofessional. Specifically in her email correspondence. It felt like she...

Reply from Nicolas Keep

October 2nd, 2023 05:41 PM

Jack, it's incredibly heartening to read your positive remarks about the work I've been able to do for you. I always strive to provide knowledgeable and prompt service, so I'm glad I managed to meet your expectations. I'm also honored that...

The process was quick, the communication was clear, and the questions were answered in less than 24 hours.

Reply from Michelle Lester

October 2nd, 2023 10:18 PM

Thank you for trusting me with your home purchase.

..........

Reply from Kevin Ortiz Argueta

October 12th, 2023 02:06 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Ray was prompt in responding to messages and/or voice mail. He answered our questions, and stuck with us while we fixed issues on our end. He contacted us and helped us restart the process promptly.Communication got a little thin at the end...

Reply from Ray Montanez

October 11th, 2023 07:53 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Better customer service

Reply from Eric Cardenas

October 11th, 2023 04:34 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

Our experience with Nic was very good. He was always communicative and accesible. We dod not have a good experience with Misty, our loan processor. Her communication or lack thereof was either non-existent or very limited and extremely unprofessional....

Reply from Nicolas Keep

September 29th, 2023 03:28 PM

Thank you, Angela, for your kind words and the excellent rating. I'm really glad to hear that you had a good experience with me. I always strive to create an open line of communication with my clients, as I understand how vital this is throughout...

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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