New American Funding - Austin, TX

Austin, TX

4.82

(2,336)

Mortgage

Mortgage Loan Officer

Contact Info

(512) 256-8290

Austin, TX

https://www.newamericanfunding.com/branches/Austin

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4.82

(2,336)

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Experience.com

4.81

(1.9K)

Zillow

5.0

(9)

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4.87

(426)

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The quickness, professionalism and friendliness

Reply from New American Funding - Kevin Ortiz ...

October 8th, 2025 02:56 PM

I'm pleased that you appreciated the promptness and professionalism during your experience, Daniel. It was great to assist you at New American Funding, and I value your positive feedback. Should you have any more questions or need further assistance,...

Excellent communication, very knowledgeable and friendly. They answered all my questions.

Reply from Megan Hyder

October 17th, 2025 07:28 PM

We appreciate your feedback and look forward to sharing your feedback with our management team. We look forward to making your experience even better in the future.

The people we worked with. They took the time for us and made us feel importan.

Reply from Megan Hyder

October 13th, 2025 05:38 PM

It is our goal to provide exceptional customer service and hope we achieved this goal with your loan experience. Thank you for your time to submit a review. We look forward to sharing your review with our management team. Please keep us in...

communication and handled hurdles with ease

Kevin was always available and willing to explain the process in detail. Very patient and respectfu.

Reply from New American Funding - Kevin Ortiz ...

October 1st, 2025 03:16 PM

I appreciate your feedback, Daniella. I'm glad to know that the detailed explanations and availability met your expectations. It's important to me that you felt respected and informed throughout the process. If you have further questions or...

As already stated, poor handoff of data when the original processor left suddenly.

Reply from Jeffrey Cervantes

October 10th, 2025 02:51 PM

Thank you for sharing your experience you had with New American Funding. Customer satisfaction is our main priority and your feedback is greatly appreciated.

The whole experience was great. This is our second time using Nic he always does a great job. Keeps us informed during the whole process.

Reply from New American Funding - Nic Keep

September 29th, 2025 05:54 PM

It's wonderful to hear that your experience was great and that you chose to work with me for a second time, Sarah. Keeping you updated throughout the process is important to me. If you need further assistance or have any questions in the future,...

Very professional and courteous

Reply from New American Funding - Kevin Ortiz ...

September 24th, 2025 05:45 PM

I appreciate your feedback, Christopher. I'm pleased to hear that you found my approach professional and courteous. It was a pleasure to assist you with your needs at New American Funding. If you have any further questions or require additional...

New American Funding - Austin, TX has received a review with 5 star rating from Shakira S

Overall the process was easy, the team made it seamless. Communication was key!

Reply from New American Funding - Kevin Ortiz ...

September 23rd, 2025 03:18 PM

It's great to know that you found the process easy and seamless, Shakira. Communication is indeed a priority for me, and it's rewarding to hear it made a difference for you. Should you need anything else in the future, feel free to reach out....

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About

New American Funding is an all-inclusive direct mortgage lender, and servicer offering a variety of home loans including Conventional, FHA, VA, Jumbo and many more. Our philosophy is to guide current and future homeowners through every step of the mortgage lending process and become a trusted resource for any of your home financing needs. Our loan officers specifically specialize in all types of loans and are happy to provide a wealth of solutions and experience at your preferred time and convenience. Loans We Offer: FHA Loans Non-QM Loans USDA Loans Conventional Loans Cash-Out Refinance Loans 30 Year Fixed Rate Mortgage Loans 15 Year Fixed Rate Mortgage Loans VA Loans Adjustable Rate Mortgage (ARM) Loans Jumbo Loans Reverse Mortgage Loan

Products & Services

Mortgage Loan Officer

FHA Home Loan

VA Home Loan

Jumbo Home Loan

Mortgage Refinance

Year Started

2003

Time Zone

Pacific Standard Time (PST)

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