Ruoff Mortgage - Ann Arbor, MI
Ann Arbor, MI
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer... Show More
Location & Business Hours
Business Hours
Tues
9 AM to 5 PM
Wed
9 AM to 5 PM
Thu
9 AM to 5 PM
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Reviews from Web
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Teri Marshall, Ruoff Mortgage
My financial history is very very complicated, and Teri and her team navigated that well.
Reply from Teri Marshall
November 25th, 2024 07:40 PM
I'm thrilled to hear that you were pleased with our services, Stewart! Your financial history may be complex, but that's exactly the kind of challenge we are prepared to tackle here at Ruoff Mortgage. We're dedicated to ensuring the mortgage...
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Alan was great to work with! He made sure we understood everything and was always there when we had questions. He made our experience as first time homebuyers very smooth and easy!
Reply from Alan Robbins, Ruoff Mortgage
November 1st, 2024 03:31 PM
Thank you so much for your kind words, Jazmin. I'm thrilled to hear that you found our process smooth and easy, especially as first-time homebuyers. Your satisfaction is my top priority, and I'm glad I was able to make your experience a positive...
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for
Teri Marshall, Ruoff Mortgage
Teri and team were fantastic to work with and answered all of my questions and concerns quickly!
Reply from Teri Marshall
December 11th, 2024 07:54 PM
Thank you so much for your review! I just wanted to check in and see how home ownership is going! I hope all is well. I am hear to help in any way I can! Happy Holidays!
for
Teri Marshall, Ruoff Mortgage
Great and easy to work with! Goes the extra mile from approval to closing
Reply from Teri Marshall
October 13th, 2024 08:56 PM
Thank you so much for the fantastic review, Zachary! It was a pleasure going the extra mile for you. Ensuring the approval and closing processes are smooth and easy is a top priority for me at Ruoff Mortgage. If you have any further needs or...
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for
Ruoff Mortgage - Ann Arbor
Ruoff sold the lien on my home to another company and now are suing me a year later to reinstate a new lien out of thin air. For legal reasons I will save the well deserved profanity for after I win the open and shut case. One star.
Reply from Owner
September 3rd, 2024 01:27 PM
Hello Bob. We received your review and take your comments seriously. We would like to learn more about the situation. Please contact us at ********************** so we can have the opportunity to review this further with you.
Alan Robbins, Ruoff Mortgage has received a review with 5 star rating from Kacie R
Communication was great, the Ruoff portal was a lovely feature that helped keep me organized, and the loan officer was very knowledgeable and experienced. Additionally, my husband and I wanted to close quickly and with the help of our loan...
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Alan was excellent throughout the whole process! He was fast, knowledgeable, answered any and all questions I had, kept me up to date on everything, and actually spent the time to help me. I couldn't be any happier!
Reply from Owner
August 20th, 2024 11:23 AM
Thank you so much for the positive, Gabby! I'm glad to hear that you're satisfied with the process and found it informative. It was sincerely my pleasure to assist you throughout your mortgage journey. Your happiness and satisfaction are my...
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Alan Robbins was beyond excellent! He answered all my questions, was very fast at everything during the process, answered all my questions with no hesitation, and he was very knowledgeable.
The process with Alan was extremely clear and stress free. All updates were communicated in an extremely clear and timely fashion, and we were clear to close well before our closing date. Well done!
Reply from Alan Robbins, Ruoff Mortgage
August 20th, 2024 11:28 AM
I'm so grateful for your kind review, Zachary. I'm thrilled to hear that you found the process clear and stress-free, as that's what we aim for here at Ruoff Mortgage. It's great that everything was communicated clearly and you were ready to...
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About
At Ruoff Mortgage our mission is to guide homebuyers and homeowners at every step with experience and commitment so they can achieve their goals and move into their homes with confidence. In order to ensure a seamless loan process, customer service is at the core of what we do and has been for the past 39 years. By sharing knowledge and showing support, Ruoff Mortgage helps our customers see the potential and excitement in the homeownership experience
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Specialities
First Time Home Buyer
Conventional Loans
Refinance
Cash Out Refinance
FHA Loans
VA Loans
Renovation Loans
New Construction Loans
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Year Started
1984
Time Zone
Eastern Standard Time (EST)
Disclaimer
Ruoff Mortgage Company, Inc. is an Equal Housing Lender
Ruoff Mortgage Company, Inc. | NMLS ID #141868
1670 Magnavox Way | Fort Wayne, IN 46804 | Phone (260) 999-6200
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