Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Jeff and his team were amazing at explaining everything and extremely quick to respond!
Reply from Jeffery Brooks
May 5th, 2025 03:52 AM
I'm thrilled to hear that you found our explanations helpful and appreciated our quick responses. It was a pleasure working with you, and thank you for your kind words about our team at Highlands Residential Mortgage, Ltd.
Jeff and his team stayed on top of everything when it came to our loan, which was not an easy process for us throughout the journe, but he made sure we were well informed about what we needed and took very good care of us thoughout the whole...
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Reply from Jeffery Brooks
May 4th, 2025 07:03 PM
I'm glad to hear that you felt well-informed and supported throughout your loan process. It was important to me and the team to ensure you were taken care of every step of the way. Thank you for your feedback, and please feel free to reach...
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If you can provide me with a better rate and sometimes my questions were not clearly answered regarding the loan estimate
Reply from Anthony D'iorio
May 4th, 2025 02:41 PM
I'm grateful for your feedback, Thuy. I apologize if some of your questions regarding the loan estimate were not clearly answered. I am committed to ensuring that you have all the information you need. Please feel free to reach out directly,...
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Good communication on docs.
Reply from Anthony D'iorio
April 30th, 2025 05:20 PM
I'm glad to hear that you were satisfied with the communication regarding the documentation process. Ensuring clear and effective communication is important to me. If there's anything more I can assist with, please feel free to reach out.
The team kept me informed and explained everything along the way. I was guided through their process and all the team members were very friendly.
Reply from Jeffery Brooks
April 29th, 2025 05:17 PM
I'm thrilled to hear that you had a positive experience with us at Highlands Residential Mortgage, Ltd. It's great to know that our team was able to keep you informed and provide guidance throughout the process. Your feedback about our team's...
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He is the BEST!
Reply from Craig B. Nichols
April 28th, 2025 02:12 PM
Thank you Amanda, TeamWork makes the dream work!!!
Very detailed, through and knowledgable with the process.
Reply from Craig B. Nichols
April 24th, 2025 02:34 PM
Thank you Jeff, it was a true pleasure working with you guys on this refinance, I hope you enjoy your beautiful new for many years to come!! It is truly spectacular!!!
Everyone was very pleasant to work with. They were prompt in answering all my questions. It was a great experience.
Reply from Anthony D'iorio
April 21st, 2025 02:00 PM
I'm thrilled to hear that you had a great experience and that all your questions were answered promptly. It was a pleasure working with you, Wendi. Thank you for your kind words.
Craig Nichols is always great to work with! Very professional and very friendly. Always a great experience when you enjoy your job!
Reply from Craig B. Nichols
April 16th, 2025 06:28 PM
Thanks Marlee, TEAMWORK makes the dream work!!! We both love what we do and it shows!!! Onto a successful 2025!!
This experience as a first time home buyer was wonderful! When going into this process my husband and I were very nervous feeling we weren't in the best position to purchase our home. Craig was there with us every step of the way letting us...
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Reply from Craig B. Nichols
April 15th, 2025 06:39 PM
I'm thrilled to hear that your experience as a first-time homebuyer was wonderful. It was a pleasure assisting you and your husband throughout the process. Your recommendation to family and friends means a lot, and I'm so happy for you and...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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