Allen, TX
A Higher Standard of Lending
Allen, TX
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture... Show More
Location & Business Hours
Business Hours
Fri
8:30 AM to 5 PM
Sat
closed
Sun
closed
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Reviews from Web
Detailed explanation for each step and patience to answer all our questions with clarity. And the pace at which you guys work.
Reply from Jeffery Brooks
July 25th, 2025 12:43 PM
Prashanth, I'm really glad to hear that you appreciated the detailed explanations and clarity provided throughout the process. It's important to me that you feel comfortable and well-informed every step of the way. The pace we work at is something...
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Very smooth and seamless experience.
Reply from Anthony D'iorio
July 24th, 2025 10:12 AM
Thank you, Monic, for your feedback. I'm pleased to hear your experience was smooth and seamless. It’s always my goal to make the process as straightforward as possible. If you have any further questions or need assistance in the future, don't...
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Jeff, Jayne and the rest of thier team did an OUTSTANDING job the entire way of the proces.
Reply from Jeffery Brooks
July 23rd, 2025 08:11 PM
Thank you so much, Derek. It's wonderful to know that you felt the experience was outstanding. Jayne and the entire team work very hard to ensure a smooth process, and it's rewarding to hear that it made a difference for you. If there's anything...
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Responsive and detailed explanation of loan process and questions
Reply from Jeffery Brooks
July 23rd, 2025 06:22 PM
I'm delighted to know that you found my explanations of the loan process and responses to your questions helpful. It's important to me that you feel informed and supported every step of the way. If there’s anything more you’d like to discuss...
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amazing! Thank you
Reply from Anthony D'iorio
July 21st, 2025 09:57 PM
Thank you, Beoung! I'm glad to hear you had an amazing experience. If there's anything more I can do for you in the future or if you have any questions, don't hesitate to reach out. Your feedback means a lot to me.
You guys were great! Thank you
Reply from Anthony D'iorio
July 21st, 2025 09:57 PM
I appreciate your kind words, Eun. It was a pleasure working with you and supporting you throughout the process. If there's anything else you need or any questions arise in the future, feel free to reach out. Thank you for choosing Highlands...
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The process is lengthy and can be slow paced, but I made sure all info was submitted quickly to make sure the staff had what they needed, it would have been better if they went over the disclosure in detail. This is an investment that does...
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Reply from Anthony D'iorio
July 20th, 2025 12:21 PM
Celestine, I appreciate you sharing your insights and your approach to the process. I understand how important it is for everything to be clear, especially when it comes to a significant investment. I'm glad you took the time to have your questions...
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I was working with a different mortgage company and Loan Officer and would go DAYS without a response. My builder recommended Jeff Brooks’ team if I wanted a great Loan Officer and quick closing. I am so happy I switched to Jeff Brooks’ Team....
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Reply from Jeffery Brooks
July 19th, 2025 11:04 AM
Jaime, I'm truly grateful for your kind review. It's wonderful to hear that I could assist you effectively during such an important transition, especially given your unique circumstances as a military family moving from out of state. I’m glad...
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As a first time home buyer, Craig was able to connect me with a realtor and answered any question i had during the process.
Reply from Craig B. Nichols
July 10th, 2025 04:23 PM
Thank you Andrew, I was happy to be a part of your home purchase journey and get you into this great Condo!!! I hope you enjoy it for many years to come!!
1. Prompt response when I have questions.
2. the process was clear and structured, always let me know which step we were and what to be expected
Reply from Anthony D'iorio
July 10th, 2025 02:21 AM
I'm glad to hear that you found the process clear and well-structured. It's important to me that you felt informed and knew what to expect at each stage. Providing prompt responses to your questions is always a priority, and I'm pleased this...
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About
Highlands Residential Mortgage was created in 2010 in the midst of uncertainty and rapid change in the mortgage industry. A group of like-minded seasoned veterans came together to create a company with an employee-focused culture. A culture that values its members both personally and professionally and a company built on the idea that the customer comes first! We believe Highlands is such a place. Our Mission to value people drives everything we do.
We have the vision to be the world’s most respected mortgage brand. To accomplish this, we have created a culture that supports our team members, so they can deliver unmatched service and products to our customers and industry partners, while fulfilling the American Dream of homeownership.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Time Zone
Eastern Standard Time (EST)
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