Waterstone Mortgage - Albuquerque, NM
Albuquerque, NM
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to... Show More
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Reviews from Web
Jason was incredibly responsive and helpful. He answered our questions and got us a great rate (and hung with us through seveal attempts to buy a house before we got this one.) we really enjoyed working with him and his team!
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Reply from Jason Pike
October 8th, 2025 06:11 PM
Thank you for your kind review. I am happy we made you happy. Enjoy your new beautiful home.
The day of closing was very stressful.
Reply from Chris Russo
October 15th, 2025 03:59 PM
I'm sorry to hear that closing day was stressful for you, Linda. It's my goal to make the process as smooth as possible, so I truly value feedback like yours to help improve the experience for clients in the future. If you have any specific...
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Waterstone Mortgage Corporation - Clarissa Hernandez has received a review with 5 star rating from FRANK G
Reply from Owner
November 25th, 2025 02:53 AM
Frank, thank you so much for the 5-star rating!I truly appreciate you taking the time to share your experience. It was a pleasure working with you, and I’m grateful for the trust you placed in me and my team.If you ever need anything in the...
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Clarissa and her TeM are the best I have ever worked with.
Reply from Clarissa Hernandez
October 14th, 2025 04:25 PM
Francisco, I'm grateful for your generous feedback. It's meaningful to know that you had such a positive experience working with me and my team. If there's anything more I can assist you with in the future, please let me know.
Chris was not timely in providing updates regarding Interest rates. He wasn't aware we were scheduled to close on 10/2. Didn't receive final closing numbers until 2 minutes before closing (REQUIRED 2 DAYS before closing. Last minute changes...
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Reply from Chris Russo at Waterstone Mortgage ...
October 6th, 2025 09:16 PM
Mr. Weber,
Thank you for your feedback, I’m sorry to hear that your experience did not meet your expectations. I strive to provide the best service possible and would love the opportunity to understand your concerns better. Please feel free...
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Frances Estrada at Waterstone Mortgage NMLS #1607733
This is our 2nd time worry with Frances & her most excellent team. They kept us on point & stayed on top of each step. It was a great experience!!
Reply from Frances Estrada at Waterstone Mortg...
October 6th, 2025 06:21 PM
Josie, I hope you mean "worry-free." Haha. It's always a pleasure working with you and Dave. I look forward to our dinner in the near future. I'll be in touch. I can't wait to see what you do for Halloween this year. You always knock it out...
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Frances Estrada at Waterstone Mortgage NMLS #1607733
Frances guided us through out the entire process, made recommendations and options and was able to answer all of our questions. It was a great stress free time. Thank you.
Reply from Frances Estrada at Waterstone Mortg...
October 6th, 2025 05:47 PM
Dave, looking forward to our dinner with everyone at the new house when you two are settled.
Thank you Waterstome Team!
Thank you Berna , Felicia , and Diane for helping me through this process 🦋
Reply from BernaDette Sanchez Wiegel
October 13th, 2025 03:34 PM
Melissa, I appreciate your note of thanks. It's great to hear that you felt supported by myself and the team throughout the process. If there's anything else I can do for you, please feel free to reach out.
Fantastic communication and the process was overall easy!
Reply from Jason Pike
October 8th, 2025 06:12 PM
Thank you kindly. We are glad you felt it was easy. That is our goal. In all honesty, you made it easy.
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About
At Waterstone Mortgage, we're dedicated to providing the best mortgage lending experience possible. We know that home purchases are often the largest investments our clients will make in their lifetimes, and we do everything in our power to make each venture memorable and enjoyable. We offer a wide array of unique loan products and we're experts at matching clients up with programs that fit their individual circumstances. When it comes to anticipating needs, answering questions, and providing updates on loan status, we're known for our responsiveness.
Products & Services
Mortgage Loan Officer
FHA Home Loan
VA Home Loan
Jumbo Home Loan
Mortgage Refinance
Year Started
2000
Time Zone
Mountain Standard Time (MST)
Disclaimer
Waterstone Mortgage Corporation (NMLS #186434) is headquartered in Brookfield, Wisconsin, and is a wholly owned subsidiary of WaterStone Bank SSB (NASDAQ: WSBF). Equal Housing Lender. All loan requests are subject to credit approval and program guidelines. Information published on this site should not be construed as legal advice or credit counseling. Waterstone Mortgage Corporation is not a licensed real estate broker. Any advertisement on this page is an advertisement for real estate financing only and should not be construed as an advertisement for the sale of real estate. Disclosures & Licenses: https://www.waterstonemortgage.com/policies/disclosures-licenses General Disclaimer: https://www.waterstonemortgage.com/policies/terms-conditions