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CrossCountry Mortgage | Branch NMLS #1616039, Lacey, WA

Lacey, WA
4.93
(259)
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Your journey to homeownership deserves a personalized touch. As dedicated mortgage loan officers, we are here to deliver just that. Whether you're a first-time homebuyer or you're a veteran homeowner looking to refinance or invest, we provi... Show More
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Overall Ratings
4.93
(259)
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  • K
    Kyle R
    Posted on July 17th, 2026 04:16 AM
    We can affirm that Kyle and his staff are exceptionally well prepared to advise and execute your lending transaction. In our case they moved extremely fast and went down every extra mile necessary to maximize the strength of our offer, which...
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  • J
    Jackie C
    Posted on July 9th, 2026 07:24 PM
    We are incredibly grateful to Mr. Kyle, Jill, and Kirsten for all of their guidance and support throughout our financial journey. They took the time to explain the numbers in a way that was easy to understand, making us feel confident and informed...
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    Reply from Owner
    July 14th, 2026 06:06 PM
    Jackie, Thank you so much for this review! Helping our clients feel confident and informed is always our top priority, so it’s wonderful to hear that the time we spent walking through the numbers and being available for your questions made...
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  • K
    Kelly B
    Lakewood, WA
    Posted on July 9th, 2026 06:28 PM
    As a first time home buyer, Malcolm did a great job educating me, explaining to me and walking me through the whole process.
    Reply from Malcolm Miller
    July 16th, 2026 06:29 PM
    Kelly, I'm glad to hear that I could help guide you through the home buying process. Thank you for trusting me with such an important milestone, and I appreciate your kind words.
  • J
    Joe S
    Lakewood, WA
    Posted on July 8th, 2026 05:28 PM
    On top of all the details and clear communicatio.
    Reply from Malcolm Miller
    July 15th, 2026 05:28 PM
    Joe, I'm happy to hear that you appreciated the attention to detail and clear communication throughout the process. Your feedback is greatly valued, and I'm thankful for your kind words.
  • J
    Jenny W
    Posted on July 7th, 2026 03:40 PM
    This team is incredible. With every personal issue that came my way during this process, they were there to support me, explain options and ensure I was able to successfully refinance my home. They were very responsive and checked in frequently...
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    Reply from Owner
    July 14th, 2026 06:05 PM
    Thank you so much for your kind words, it truly means a lot. We know that life doesn’t pause during the home loan process, so being there for our clients every step of the way is something we take seriously. I’m really glad we were able to...
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  • J
    Jennifer C
    Posted on June 30th, 2026 09:20 PM
    Thank you so much! Cross Country Mortage company, you are the best everyone works so hard and together!! they reach out to you and make sure your questions are answered and that the client stays informed!!! thank for all your hard work!
    Reply from Owner
    July 8th, 2026 01:54 PM
    I'm grateful for your kind words, Jennifer. It's wonderful to hear that you felt supported and informed throughout the process. If you have any more questions or need further assistance, I'm here to help. Thank you for trusting me with your...
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  • G
    Gregory C
    Olympia, WA
    Posted on June 19th, 2026 04:26 PM
    Smooth process
    Reply from Malcolm Miller
    June 26th, 2026 04:27 PM
    Gregory, I'm pleased to hear that you found the process smooth. Your feedback is valued and appreciated. Thank you for choosing CrossCountry Mortgage, LLC!
  • A
    April L
    Posted on June 18th, 2026 10:00 PM
    We had an absolutely outstanding experience working with Kyle Johnson when buying our home.Everyone on Kyle's team was friendly, efficient, incredibly detailed, and transparent throughout the entire process. We especially enjoyed working with...
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    Reply from Owner
    July 14th, 2026 06:07 PM
    Thank you so much, April! We truly appreciate your kind words. I’m glad everything went smoothly, even with the curveballs and that we could deliver on what we promised. Ian and the team loved working with you. Congratulations on your new home!...
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  • E
    Ethan R
    Posted on June 2nd, 2026 10:17 PM
    This team is absolutely amazing. I’ll be honest—I generally do not enjoy working with lenders, but this experience completely changed my perspective.Kyle, Kirsten, Colleen, Sabrina, and everyone else involved were hands-down the most communicative...
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    Reply from Owner
    June 17th, 2026 05:29 PM
    Wow, thank you so much for your kind words! It truly means a lot to our team. We’re so glad we could make the process smooth and change your experience in a positive way. It was a pleasure working with you, and we’re always here if you need...
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  • D
    Damian R
    Posted on May 28th, 2026 04:25 PM
    I had a great experience working with Kyle and his team! Amanda, Sabrina, and Jill were all incredibly helpful and went above and beyond to get my wife and I in our home. They did a great job communicating and dealing with any problems that...
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    Reply from Owner
    May 29th, 2026 05:44 PM
    Thank you so much!! we really appreciate it! I’m glad Amanda, Sabrina, and Jill were able to take great care of you both and help make everything go smoothly. Congrats again on your new home, and thanks for trusting our team!
  • 10 of 259
    About
    Your journey to homeownership deserves a personalized touch. As dedicated mortgage loan officers, we are here to deliver just that. Whether you're a first-time homebuyer or you're a veteran homeowner looking to refinance or invest, we provide a selection of mortgage options tailored to fit your individual needs. From FHA and VA loans to conventional and jumbo mortgages, we have the tools to help you navigate your path with confidence. Expect a transparent process, with clear communication and guidance every step of the way, from your initial application to the closing table. Let's work together to find your ideal home loan solution and bring your dream of homeownership to life.
    Products & Services
    Mortgage Loan Officer
    FHA Home Loan
    VA Home Loan
    Jumbo Home Loan
    Mortgage Refinance

    Year Started

    2003

    Time Zone

    Pacific Standard Time (PST)
    Licenses
    • 1616039
    Disclaimer
    Equal Housing Opportunity

    CrossCountry Mortgage, LLC
    2160 Superior Avenue, Cleveland, OH 44114

    NMLS3029 | MB.803095

    DISCLOSURES & LICENSES

    PRIVACY STATEMENT

    NMLS CONSUMER ACCESS