Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
Location & Business Hours
Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM(Open now)
Sat
closed
View All days
Search Reviews
Search
Write a Review
Overall Ratings
Filter by Date
Range
Filter by Rating
Reviews from Web
I so appreciated the help in dealing with the technology issues on my level of expertise. Communicating policy and procedures was also of importance as I went through closure. On a lighter note...I enjoyed the conference room. The setting was...
read more
Reply from Monica Hernandez
June 30th, 2025 11:10 PM
I'm thrilled to hear that you appreciated the assistance with the technology and the communication! And I'm also glad that you found the conference room setting calming. Thank you for your kind words, Sheryl! :)
Monica Hernandez has received a review with 5 star rating from Justin T
Reply from Monica Hernandez
June 30th, 2025 11:12 PM
Thank you for the great rating Justin, always a pleasure! I look forward to working with you again soon :)
There was no hassel when it came to arranging things. I know it was more difficult for you because I was travelling at the time.
Reply from Monica Hernandez
June 27th, 2025 11:56 PM
I'm glad to hear that the process was hassle-free for you! It was a pleasure assisting you, and I appreciate your kind words :)
Monica Hernandez has received a review with 4.75 star rating from Rami H
Reply from Monica Hernandez
June 27th, 2025 11:57 PM
Thank you, Rami, for your positive rating! If there is anything more I could have done to enhance your experience, please let me know!
Monica Hernandez has received a review with 5 star rating from Paul N
Reply from Monica Hernandez
June 27th, 2025 11:58 PM
Paul!! Thank you for the positive rating!! You know I gotchu guys :)
It is not that I would not recommend I just have a title company I have used for many years with exceptional service. This team was very good
Monica Hernandez has received a review with 5 star rating from Ken A
Reply from Monica Hernandez
June 28th, 2025 12:00 AM
Thank you for the perfect rating, Ken! I am glad to have assisted you with the resale process. Your positive feedback is greatly appreciated, and I am here to help if you need anything further.
Thanks again for another great closing.
Was a smooth process and anytime I had a question, I received a quick response!
Monica was great 😊
171–180 of 243
About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
Products & Services
Escrow Service
Title Insurance
Search Rank ScoreLearn More →
What is the Search Rank Score®?
Experience.com’s Search Rank Score measures a professional’s online search visibility across hundreds of key SEO attributes.
Time Zone
Pacific Standard Time (PST)