Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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8 AM to 5 PM
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8 AM to 5 PM(Open now)
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closed
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Perfect throughout
Reply from Monica Hernandez
September 2nd, 2025 04:02 PM
Thank you for the generous rating, Craig! I'm glad that I could help make the process go smoothly for you :)
Everyone kept us up to date every step of the way.
Reply from Monica Hernandez
September 2nd, 2025 04:02 PM
I’m grateful for your feedback, Lori. Keeping you informed throughout the process is something I prioritize to ensure smooth transactions. Thank you for taking the time to share your experience!
Monica and others were instrumental in getting this file closed on time, coordinating with my buyers to sign separately.
Reply from Monica Hernandez
September 2nd, 2025 04:03 PM
Thank you, Jan, for your great review! I'm pleased to hear everything went smoothly with the resale. It's always my aim to provide a seamless experience. If there's anything more I can assist with in the future, please let me know.
Monica Hernandez has received a review with 5 star rating from Cindy M
Reply from Monica Hernandez
August 22nd, 2025 04:27 PM
Good morning Cindy! Thank you for taking the time to do this, your rating is greatly appreciated!
Monica Hernandez has received a review with 5 star rating from Lynn T
Reply from Monica Hernandez
August 20th, 2025 04:30 PM
Thank you for the 5 star rating, Lynn! If there's anything more I can do for you in the future, feel free to reach out anytime :)
Great service
Reply from Monica Hernandez
August 19th, 2025 05:15 PM
Thank you, Jeanne! I'm glad to hear you were pleased with the service. It's always my aim to provide a seamless experience. If you ever need anything in the future, feel free to reach out.
Monica Hernandez has received a review with 5 star rating from Ricardo A L
Reply from Monica Hernandez
August 19th, 2025 05:16 PM
Ricardo, I truly appreciate your trust in handling the resale process. It's fantastic to hear that you had a positive experience. If there's ever anything more you need, I'm here to assist!
Great communication. Quality service
Reply from Monica Hernandez
August 19th, 2025 05:16 PM
Hi Paul! I'm glad to hear that you appreciated the communication and service. It's always my aim to ensure everything goes smoothly for each transaction. If there's ever anything more I can assist with, just let me know!
A++ team!!
Reply from Monica Hernandez
July 22nd, 2025 11:04 PM
Back atcha Katie!!! Appreciate you and the Team :) XOXOXO
Monica is so on top of it! We never worry when she handles our escrow process.
Reply from Monica Hernandez
July 22nd, 2025 11:06 PM
Thank you SO much Jennifer :) It's my goal to make it as stress-free as I can for you! I appreciate you guys!
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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Escrow Service
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