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Monica Hernandez - Escrow Officer in Phoenix, AZ
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Monica Hernandez

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Escrow Officer

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At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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Location & Business Hours
Business Hours
Fri
8 AM to 5 PM(Open now)
Sat
closed
Sun
closed
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Overall Ratings
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5 Star
95%
4 Star
2%
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Reviews from Web
  • SFTP
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    Joseph R
    Paradise Valley, AZ
    Posted on October 6th, 2025 02:21 PM
    Monica Hernandez has received a review with 5 star rating from Joseph R
    Reply from Monica Hernandez
    October 6th, 2025 04:21 PM
    Thank you Joe! I appreciate you taking the time to provide a rating :) Until nex time ;)
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    Garret N
    Phoenix, AZ
    Posted on September 25th, 2025 09:46 PM
    Monica Hernandez has received a review with 5 star rating from Garret N
    Reply from Monica Hernandez
    September 25th, 2025 09:52 PM
    I'm grateful for the positive rating, Garret! Thank you for your support!
  • SFTP
    K
    Kevin A J K
    Phoenix, AZ
    Posted on September 25th, 2025 06:09 PM
    Monica provided a seamless transaction withe utmost professionalism. Highly recommend and thank you so much!
    Reply from Monica Hernandez
    September 25th, 2025 06:23 PM
    I'm really glad you were happy with the transaction, Kevin! It was my absolute pleasure, and thank you for your recommendation :)
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    Eric P
    Apache Junction, AZ
    Posted on September 23rd, 2025 01:33 PM
    All of the help and patience you have shown me. Thank you very much.
    Reply from Monica Hernandez
    September 25th, 2025 06:24 PM
    Your kind words mean a lot to me, Eric! Thank you for trusting me with your resale needs.
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    Anna L
    Phoenix, AZ
    Posted on September 22nd, 2025 04:23 PM
    Great communication, smooth transation. Thank you!
    Reply from Monica Hernandez
    September 25th, 2025 06:24 PM
    I'm glad to hear that everything went smoothly, Anna! I appreciate your feedback on the communication throughout the process :)
  • SFTP
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    Leonard Y
    Phoenix, AZ
    Posted on September 22nd, 2025 04:09 PM
    You worked hard to complete the closing with teamwork from all parties involved
    Reply from Monica Hernandez
    September 25th, 2025 06:26 PM
    It was a pleasure working with you, Leonard! Team work makes the dream work! Thank you for your feedback!
  • SFTP
    S
    Susan P
    Fountain Hills, AZ
    Posted on September 9th, 2025 06:12 PM
    Monica Hernandez is the best escrow officer in the state of Arizona. I have worked with escrow and title companies for 4 decades. Her service is second to none. She is never too busy to respond to our clients and I wonder if she ever sleeps!...
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    Reply from Monica Hernandez
    September 9th, 2025 06:44 PM
    Susan, thank you for the genrous compliment and thank you trusting me with your clients and your transactions! It truly means a lot to me coming from a Real Estate expert with your experience :) XOXOXOX
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    Matthew M
    Phoenix, AZ
    Posted on September 8th, 2025 06:05 PM
    Allison and her team are world class, best of the best. So this transaction like all with this team was professional and smooth.
    Reply from Monica Hernandez
    September 8th, 2025 11:21 PM
    Matt, thank you for taking the time to submit a review, and thank you for your kind words! Always great working with you as well :)
  • SFTP
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    Vinceanne C
    Scottsdale, AZ
    Posted on September 8th, 2025 04:13 PM
    Very personable and easy to reach
    Reply from Monica Hernandez
    September 8th, 2025 11:22 PM
    It's great to hear that you found our interaction personable and convenient, Vinceanne. If there's anything more we can assist with, feel free to let us know :)
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    Jeff W
    Scottsdale, AZ
    Posted on September 2nd, 2025 04:43 PM
    Exceptional service as always! Keeping our clients happy, the best.
    Reply from Monica Hernandez
    September 2nd, 2025 05:01 PM
    It's great to hear that you're pleased with the service, Jeff! My aim is to keep things smooth and satisfying for everyone involved. Thanks for taking the time to share your feedback :)
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    About
    At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
    Products & Services
    Escrow Service
    Title Insurance
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    Time Zone

    Pacific Standard Time (PST)