Top 5%
Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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Business Hours
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8 AM to 5 PM
Fri
8 AM to 5 PM
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closed
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Monica Hernandez has received a review with 5 star rating from Saarah D
Reply from Monica Hernandez
November 10th, 2025 05:24 PM
Saarah, thanks for the positive rating! I'm glad to know you had a good experience :)
Monica Hernandez has received a review with 5 star rating from Pang-Chin A T
Reply from Monica Hernandez
November 10th, 2025 05:25 PM
I appreciate the positive rating, thank you! Congratulations again on your purchase!
Lightning fast 100% accurate
Reply from Monica Hernandez
November 10th, 2025 05:26 PM
I'm grateful for your feedback, Chris! Accuracy and efficiency is a top priority for me, so it's rewarding to know you had a positive experience. It was great working with you and your team as well :)
Monica Hernandez has received a review with 5 star rating from Becca L
Reply from Monica Hernandez
November 10th, 2025 05:27 PM
I appreciate you taking the time to provide a rating, Becca! Thank you!!!
Fantastic service! Loved working with Monica and her team. Looking forward to our next transaction.
Thank you so much-
Reply from Monica Hernandez
November 10th, 2025 05:27 PM
I'm glad to hear you were satisfied with the service, Debbie. It was a pleasure working with you, and I look forward to our next transaction as well. Your appreciation means a lot to me!
Communications was very good. I was always able to speak with someone when I needed to. I did not feel rushed or that my questions did not matter.
Reply from Monica Hernandez
November 10th, 2025 05:28 PM
It's great to hear that you were satisfied with the level of communication, and that you felt all your questions were addressed. I strive to ensure everyone feels heard and supported throughout the process. If there's anything else I can assist...
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Communication and professionalism made this a stress free closing
Reply from Monica Hernandez
October 14th, 2025 04:55 PM
I appreciate your kind words! I'm glad I could assist in making the process smooth for you and Lisa :)
Monica was awesome, great communicator and knows what she is doing
WFG did the closing on my property. The experince was very smooth. The Staff at WFG was truly amazing. Could not thank Michelle and Monica enough for a woundeful job they did. I highly recommend them for your next home purchase.
Reply from Monica Hernandez
October 10th, 2025 01:21 AM
Thank you for the generous compliment, Alan! It was our pleasure to work with you and ensure everything went as seamlessly as possible :)
Moncia was awesome and always quick to respond. She made this refinance simple for me and my clients and everything went smoothly from start to finish.
Reply from Monica Hernandez
October 10th, 2025 01:23 AM
Richard! Thank you for taking the time to post a generous review :) Back atcha my friend - appreciate you!
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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