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Monica Hernandez
Escrow Officer
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Ex... Show More
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Business Hours
Thu
8 AM to 5 PM
Fri
8 AM to 5 PM
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closed
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Reviews from Web
Very fluid, great communication!
Reply from Monica Hernandez
December 1st, 2025 02:43 PM
I'm glad to hear that, Linda! Effective communication is something I really focus on. Thank you for taking the time to post & share your thoughts!
was so knowledgeable and kept us up-to-date on all the complicated things of the real estate transaction. They were eff
Reply from Monica Hernandez
November 25th, 2025 01:06 AM
I'm really pleased to hear that you had a positive experience! Keeping everyone informed and simplifying the process is what we aim for, thank you for taking the time to post :)
If you need anything else, don't hesitate to reach out!
Monica Hernandez has received a review with 5 star rating from Duane A A S
Reply from Monica Hernandez
November 24th, 2025 07:09 PM
Thank you for taking the time to post, and I appreciate your positive rating! Thank you for your trust :)
I've been working with Monica for over 15 years, and she is my prefered escrow officer for all of my clients as a loan officer, but also with all of my personal title and escrow needs as well. Monica is always professional and knowledgeable...
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Reply from Monica Hernandez
November 21st, 2025 04:30 AM
John! I cant believe it's been that long! I truly value our long-standing professional relationship, i'm grateful for your trust in me for both your clients and personal transactions! CHEERS to us and to more years ahead :)
GREG WADE, who I trust with all of my mortgage needs recommended this company and I found them to be of high-quality and standards
Reply from Monica Hernandez
November 21st, 2025 04:32 AM
Thank you so much for taking the time to post! It's great to hear that we met your expectations :) If you ever need assistance in the future, I'm here to help. Thank you!
Monica Hernandez has received a review with 5 star rating from Pang-Chin A T
Reply from Monica Hernandez
November 13th, 2025 09:35 PM
Thanks you so much for taking the time to provide a rating, I truly appreciate your support!
Monica Hernandez has received a review with 5 star rating from Ashish M
Reply from Monica Hernandez
November 13th, 2025 06:36 PM
Ashish, I appreciate you taking the time to provide a rating! Appreciate you :)
Always great service all the way around!!
Reply from Monica Hernandez
November 13th, 2025 06:38 PM
Aaaaaaw, thank you John for taking the time to send the rating!! Back atcha, and always great working with you :) See ya on the next one!!
Monica Hernandez has received a review with 5 star rating from Ryan A A P
Reply from Monica Hernandez
November 11th, 2025 10:01 PM
I'm grateful for your positive rating, Ryan - thank you! Congratulations to you and Amanda on your home purchase :)
Monica was absolutely amazing! She was quick to respond, genuinely cared about the file, and took the time to address all of my concerns. Her professionalism and attention to detail made the entire process smooth and stress-free. I’d love to...
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Reply from Monica Hernandez
November 10th, 2025 05:50 PM
Your kind words about my responsiveness and attention to your concerns are very much appreciated! I comletely understood your concerns. I also appreciated the prompt communication from you! I look forward to the possibility of working with...
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About
At WFG, reimagining the customer experience is fundamental to our ethos. Our real estate, lender, and title industry partners, along with their customers, are our "North Star." This inspired our Fifth Cornerstone: "Reimagine the Customer Experience,” driven by the First Cornerstone, “Everything we do is because of you.” WFG’s "Three Cs" — Communicate, Collaborate, and Co-exist — ensure an elevated customer experience. Our MyHome® platform streamlines transactions, enhancing transparency and communication. Using the Net Promoter Score® system, we’ve achieved "World Class" ratings, reflecting our commitment to exceptional service.
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Escrow Service
Title Insurance
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